Strong service partnerships are central to how Palfinger NZ supports customers across New Zealand. Diesel HQ is a clear example of how local technical depth, broad capability, and reliable field response help keep Palfinger equipment operating safely and with minimal downtime.
Origins and Coverage
Diesel HQ was founded in February 2022 by director Chris Lakin as a specialised heavy diesel service provider. What began as a one person operation with a ute and a toolbox quickly grew into a fully equipped workshop at East Tamaki, Auckland.
The business has since expanded to include technicians positioned across northwest, east, and south Auckland, providing comprehensive mobile and workshop support for heavy machinery and equipment.
The Diesel HQ team brings together a collective 36 years of diesel and machinery experience, supported by training and mentoring through OEMs to ensure technicians are familiar with modern diagnostic methods.
“The focus has always been the same. Turn up, do the job properly, and keep customers moving.”
Core Capability
Diesel HQ specialises in servicing, repairing, maintaining, and diagnosing heavy diesel and construction equipment. Their technical scope includes mechanical systems, hydraulic service and fault finding, and auto electrical diagnostics.
- Comprehensive machine servicing and preventative maintenance
- Mechanical, hydraulic, and electrical troubleshooting and repair
- Electronic fault finding and component rebuilds
- Chassis wiring work and specialised systems diagnostics
- Parts support tailored to heavy equipment requirements
Work with Palfinger NZ
Chris began working with Palfinger equipment in 2022, and by mid 2023 Diesel HQ became a recognised Palfinger NZ Service Partner. Since then, the relationship has continued to strengthen through consistent, high quality service and reliable technical support across the Auckland region.
Most Palfinger work undertaken by Diesel HQ involves repairs and maintenance, including hydraulic and electrical repairs, cylinder and hose replacements, and routine servicing to maintain crane performance and reliability.
“Having Palfinger backing us makes a real difference. When we arrive on site, customers know we have access to genuine parts, the right technical information, and direct support from the Palfinger NZ team.”
Genuine Parts and Technical Backing
Access to genuine Palfinger parts and direct technical support allows Diesel HQ to complete repairs to manufacturer standards. This supports consistent repair quality and reinforces customer confidence in both the work carried out and the long term performance of their equipment.
Customer Impact
One memorable job involved a crane failure mid operation on a busy work site, leaving the crane suspended and the customer facing potential project delays.
Diesel HQ responded promptly, safely recovered the crane, and transported it back to the workshop. The necessary repairs were completed efficiently, and the crane was returned to service in a short timeframe, reducing downtime and avoiding further cost or disruption.
“It was a stressful situation for the customer. Getting the crane down safely and back working as quickly as possible made a big difference.”
What Customers Value
Customers value the confidence that comes with Palfinger backed service. When a Diesel HQ technician arrives on site, customers know the technician is familiar with Palfinger equipment and supported by the correct parts and technical information.
Jobs are completed correctly the first time, with reliable results that keep equipment operating safely and efficiently.
Looking Ahead
Diesel HQ ongoing commitment to Palfinger is built on strong working relationships, open communication, and shared priorities around quality and safety.
“We both care about doing things properly. That is why the partnership works, and why we are committed to growing it into the future.”
Looking ahead, Palfinger NZ expects the partnership with Diesel HQ to continue strengthening through closer collaboration, shared training opportunities, and efficient technical support across the Auckland region.